For context, the fuse holder you use in your geyser smart node is from china, and the power supply module which has a transformer and 2 capacitors is from china too. So why you have mentioned on your website homepage that your hardware is Indian. I am very sure the 99 percent of components used in the devices are made in china except for the PCB and relay from leone which is probably made in India. Esp and other chips used are from china too
Well , anything assembled in Indoa too is also Made in India. Leone is a Indian brand but these relays are also made in china. We know only a resistor manufacturer who makes in India . Except that every other component is not produced in India. Even if it does they are 2x the price.
Anything manufactured in India doesn’t mean all the parts are also made in India .
The big elephant in the room, ESP chips are only ma ufactured in China. None of the semiconductor chips are made in India.
We have deaigned , assembled , programmed the product in india which very few companies can do. As you can see from the comparision chart on our website.
If you were born in China , and then your parents would have flown you to india the next day , would you call yourself chinese or India ???
Would you consider your place of birth as your origin country or would you consider youself Indian because you were raised by Indian parents, in India with Indian culture ?
I think I know the answer. So it depends on what you would like to call yourself. Chinese / Indian
A brand is Indian , when its run by Indian people and for Indian people. Hardware is just 20% of the work you see what you dont see is the infrastructure that make hardware work. Anybody can copy the hardware but very hard to build a product which people love .
Super super easy to just import tbe entire product , register a brand and start seling by saying its Indian. Thats misleading
Apple is American brand , no matter where the stupid, labourious , repetitive work of manufacturing it happens or where parts come from. Its the design and eco system what makes it American.
Hope this clearifies. Even now if you dont agree, we dont really care. What we really care is building great products.
@mohit I do respect the hard work your team and company do and it is very great as you are one of the top brands in India in the smart home market.
I know the product is Indian and the company is Indian. You designed the PCB in India and assemble components in India. Only thing i am saying is that you are an Indian company and make great products but saying your hardware is Indian is wrong as components are made in china
This forum is for the Tinxy community and by the community only. If anyone expects to be treated as customer here , then they are mistaken This is not a customer forum where they can register complaints. For that we have customer care .
Here is a challenge for anyone who has the same opinion. Find a electronic product that has only 10% or more components manufactured from India.
Of course this forum is for Tinxy customers , otherwise why would you be here. What I meant is no one should expect to be treated as customers.
Now for the reason for this forum is pretty obvious by the kind of topics you see here
Here is an example
By the customers and for the customer. I am here to help out the community by being part of it
Again - if you have issues with product our customer care is the right place. Imagine someone posting here for help " my device is not pairing please help ?"
How do you expect us to resolve this customer question here ? Its just way easier to call and get it resolved immediately .
Our component sourcing is 100% chinese . No body thanked me for being honest here. Anyone can have any opinion on where its made .
We do not use the make in India logo which requires a certain sourcing locally which is not possible as mentioned earlier.