Device connected but devices not operating form Tinxy app

As I have to 4 node tinxy switch which is now conneted with Tinxy App. Showing status as on/off when i switched on or off the lights.
But issue is that when slide the toggle switch to switch on or off it does not work.

Sir Please call us on 9319513343 for support from Monday to Saturday between 10 am to 6pm. We will surely resolve your issue.

sorry for inconvenience Sir Please call us on 9319513343 for support from Monday to Saturday between 10 am to 6pm. We will surely resolve your issue.