I have changed my home router and tinxy is paired with my old router and I am not able to acess it since it’s offline is there a way I can get it into pairing mode without opening the entire switch board to press the physical button
Yes , you can create a hotspot from your phone with the old router SSID and password. This will bring the device online. Then use the change wifi option in the Tinxy app to change wifi.
There is never a need to reset the device.
1 Like
Gets stuck on connecting screen for over 2-3 mins and then gives an error : “Tinxy device is unable to connect to your router, please verify if the wifi name and password is correct. Also make sure you are connected to Tixy device WiFi. Then try again”
I have checked router name, password, phone connected via Tinxy Wifi. But nothing works.
Please note there is never a need to reset the device. Either device will have power or the fuse might have blown. If the manual switches work, that means device is working fine.
Did you call customer care ? 9319513343 ? Unless my team asks for a reset. there is never a need.
Same issue is happening with me
Use AP Method . Smart config method sometimes doesn’t work
We have tried this way but it is not working.
We have just reseted our wifi network and the old wifi name and password remains same.
The device is coming online through hotspot and the setup is going continuously fine and at last my tinxy device is not catching the wifi even if the wifi name and password remains unchanged.
The SSID name and password is unchanged. Still my device is offline.
I am trying the same what you have guided and paired with the hotspot with the same
Ssid and password of old router, doing this is not bringing my tinxy app online, could you help me understanding how this is happening and how do we resolve this without opening switch board